FAQ

Website & Membership

1. About Sheng-pu Health & Wellness
We provide the best nutritional supplements, health foods, and personal care products from Asia to customers all over the world. We are the sole distributor of Sheng-pu Pharmaceutics formulations created by Dr. Sheng-pu Lee, Taiwan's famous Chinese Medicine doctor. Fore more details, please visit "About Us"

2. What is SP Rewards and what are the benefits?
SP Rewards is a free membership rewards system that offers discounts and reward points for shopping with us. Members will also receive health related newsletters and special offer promotions exclusive to members only.

3. How does the SP Rewards program work?
In appreciation of our customers, SP Rewards offers points for each purchase from our website. Members can also earn points for referring friends or leaving product reviews. Membership is free to join without expiry. For details, please refer to "SP Rewards points" and "SP Referral"

4. Sheng-pu Health & Wellness magazine
Sheng-pu Health & Wellness catalog is our bi-monthly heatlh magazine sent to our members in the United States. The catalog is currently available in Chinese only. To sign-up to receive the magazine, please visit our "Magazine sign-up" page.

5. What is Sheng-pu Lunar Calendar?
It's a Lunar calendar magazine we print every year and offered for free to our customers. In addition to providing information for the coming year, the catalog is full of Dr. Lee's insights, health articles, and chinese medicine information. Lunar calendars are shipped for free with every order placed with us!

6. How do I contact you?
You may contact us with questions or suggestions online or by telephone 7 days a week, 24 hrs/day. Please write to us online or call our toll free number: 1-866-518-8899.

Orders, Payment, Shipping, Tax

1. Can I place an order over the telephone instead?
Yes! Please call us 24hrs/day via our toll-free phone number 1-866-518-8899.

2. What forms of payment do you accept?
We accept Paypal, Visa, Mastercard.

3. Do you offer free shipping?
Free shipping is available for all orders over $199. Orders to China do not qualify for free shipping.

Total order value before taxAll CountriesChina
Under US$ 199 US$ 10 US$ 22
US$ 199 and up Free US$ 22

4. Where are orders shipped from?
We ship from our warehouse in Taiwan via EMS Express mail. Packages reach most destinations within 7-15 days of shipment. Orders are shipped within 2 business days of placement.

5. Where do you ship?
We ship internationally to all destinations outside of Taiwan. We cannot ship to Taiwan addresses.

6. How long will it take to receive my order?
All orders are shipped within 2 business days, excluding holidays. Packages arrive within 7-15 days.

Destination CountryShipping Time (business days)
All Countries 7-15
China 14-21

7. Can I ship to a different address?
Yes, please enter a different shipping address when placing your order.

8. After placing my order, I realized I need to change the shipping address.
Please call us or e-mail us to make changes. Packages not yet sent can be updated with the new address. Packages already in transit cannot be updated.

9. Is there sales tax when I buy from spherbs.com?
We do not collect sales tax for international orders. Sales tax for international orders differ from country to country, please check your country's local laws. If you are notified by your customs office/post office that there is a sales tax that must be paid, you are responsible for paying the tax before receiving the package. Packages returned due to not paying sales tax will be refunded minus shipping fees and a 15% restocking fee.

10. I would like to return or exchange my purchase, how do I return items?
All Sheng-pu brand products have a 30 day satisfaction guarantee. If you are not satisfied with your purchase, please return them within one month of receipt of your order. Contact us online or by telephone to initiate the return process. Shipping charges for returning packages are to be paid by the customer. Please refer to the "Sales Satisfaction Guarantee" terms for more information.
For products other than Sheng-pu brand products, please contact us via customer service or e-mail within one week of receipt for help regarding replacement or exchange. Shipping charges for returning packages are to be paid by the customer.
Packages that are undeliverable (rejected or have invalid address) will be charged a 25% restocking fee. If packages need to be resent due to invalid address or other undeliverable conditions, additional shipping fees will be charged to the customer.
When returning packages, please use original packaging or proper packaging to prevent damage of returned goods. Refunds and returns can only be processed following receipt of returned goods.

11. What is your Shopping Satisfaction Guarantee?
We care about your satisfaction with our products and services and offer 30-day money back satisfaction guarantee. For more details, please visit our "Satisfaciton Guarantee policy".

12. Product Images Difference
Product images may be different than actual products received due to light, the brand or resolution of your monitor or personal subjectivity.

13. Order confirmation
case force-majeure circumstances occur, shortage, wrong pricing and labeling, system failure or attacks, etc., Sheng-Pu Health & Wellness, Inc. reserves the right to accept, change or decline your orders once placed.

Sheng-Pu products

1. Are your products all natural?
Sheng-pu products utilize the highest quality natural herbs and ingredients processed at our GMP TFDA approved facility.

2. How come each dosage of Sheng-pu products require so many pills?
Sheng-pu Traditional Chinese Medicine (TCM) formulas are formulated by Dr. Lee and used at his clinic in Taipei for over 50 years. TCM formulas are all natural and not chemical extracts, thus requiring more pills to achieve effective dosage. The herbal formulations are preserved in honey, nature's best natural preservative and binder. They are black in color because they honey and herbs are mixed together and baked to safely preserve the formulation.

3. Can I use the products after the expiration date on the box?
All products must be consumed before the expiration date. For your safety, do not utilize products after the expiration date.

4. What's the best way to store Sheng-pu Formulations after opening?
Please keep products in a cool and dry place. Avoid direct sunlight. For bottled products, make sure bottle caps are secured tightly.

4. Can I use beverages other than water to take Sheng-pu Formulations?
For best results, Dr. Lee recommends using warm water with Sheng-pu Formulations. Utilizing other beverages may affect the efficacy of the formula due to pH differences.

Other Notes
If you have questions, please e-mail us or call 1-866-518-8899 customer service hotline which is available 24 hours a day, 7 days a week.