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Shipping & Payment Information

Payment
Accepted payment options are PAYPAL, VISA, MASTER CARD and Alipay.
Shipping Rates
Total order value before taxAll CountriesChina
Under US$ 199 US$ 10 US$ 22
US$ 199 and up Free US$ 22
Delivery Times
Destination CountryShipping Time (business days)
All Countries 5-14
China 10-21
Order Total, Sales Tax, GST, VAT
Order total is the sum of items purchased plus applicable sales tax or seller's use tax rate at the time of your online purchase for your shipping address. For American consumers, order total is the sum of items purchased plus sales tax; For Canadian consumers, order total is the sum of items purchased plus Goods and Services Tax (GST).If no tax is listed on the invoice from EA, you still need to pay applicable taxes to tax authorities.
Product Images Difference
Product images may be different than actual products received due to light, the brand or resolution of your monitor or personal subjectivity.
Order confirmation
case force-majeure circumstances occur, shortage, wrong pricing and labeling, system failure or attacks, etc., Sheng-Pu Health & Wellness, Inc. reserves the right to accept, change or decline your orders once placed.
Shipment
Your order will be shipped within 1-2 business days after your purchase is confirmed and payment has been received. Shipping is by international air parcel. For shipment to the United States, the package should reach the customs department within 7-15 days and may take 1-7 days to pass the customs. For shipping to China, it may take about 2-3 weeks and no tracking information is available, sorry for the inconvenience.
Refund and Exchange Policy
All merchandise for return must meet the following conditions:
-Contact us to get an RMA (Return Merchandise Authorization) within 30 days after received
-Write down the RMA on the packaging
-Returned in "new" and "unused" condition with its original or similar packaging and tracking available
Returns and exchanges won't be accepted if without an RMA or the products have been damaged, worn, abrased, scratched, dirtied. Shipping expenses are at customers' cost. Merchandise return fee, 25% of the sum of items purchased, plus shipping cost will be charged if a parcel is undeliverable or refused by the consignee, return or exchange for no reason. Please choose right packing and shipping way in merchandise return, your return may be affected if your merchandise is not received, incomplete or damaged.
Other Notes
If you have questions, please e-mail us or call 1-866-518-8899 customer service hotline which is available 24 hours a day, 7 days a week.